Create vouchers

Vouchers let you offer discounts or credits with unique codes, similar to coupons. Guests can redeem these codes in reservations, depending on the voucher type and configuration.

Understand voucher types

• Discount
  • Linked to an offer of type voucher.
  • Can be a percentage discount, a fixed amount (+/- discount), or a new price (price override).
  • Deducted from the accommodation price, similar to offers.
• Gift Card
  • Linked to an add-on of type Gift Card Voucher.
  • Predefined amount.
  • Discount deducted from the total reservation bill.
• Cash
  • Only voucher code updates allowed.
  • No new voucher creation or generation.
• Compensation
  • Only voucher code updates allowed.
  • No new voucher creation or generation.
  • Possibly supported in Maxxton Software in the future.
• Activity (only applicable with Activity Planner)
  • Linked to an activity.

Understand voucher configuration

A voucher configuration always consists of a Voucher Set and individual Vouchers.

• Each set has a type (discount, gift card, etc.) that can’t be changed after creation.
• At least one offer or add-on must be linked to the set.
• Every voucher code belongs to one set.
• Validity depends on the linked offer or add-on.
• Accommodation types must be linked at the offer or add-on level.

Configure discount vouchers

1. Create an offer
   1. Navigate to Offers in the Discount management menu in Revenue Manager.
   2. Create a new offer and select offer type Voucher Offer.
   3. Complete the setup.
2. Create a voucher set
   1. Navigate to Vouchers in the Discount management menu in Revenue Manager.
   2. Click Create Voucher Set and 
   3. Enter a name and code.
   4. Select voucher type Discount.
   5. Click Next.
   6. Select applicable voucher offers.
   7. Click Next.
   8. Set stay dates and book dates within the offers' range.
   9. Enable optional settings if needed:
      1. Combine vouchers from the same set: Multiple vouchers from the same set can be used in one reservation.
      2. Combine with offers or packages.
      3. Reuse voucher codes in multiple reservations.
   10. Review your voucher set.
   11. Click Create voucher stet

Configure gift card vouchers

1. Create an add-on
   1. Navigate to the Add-ons menu in Content Manager.
   2. Create a new add-on of type Gift Card Voucher.
   3. Link a ledger and accommodation types.
   4. No rate configuration needed (value is stored on the code).
2. Create a voucher set
   1. Go to Rate Manager > Vouchers.
   2. Click Create Voucher Set and select Gift Card.
   3. Enter a name and code.
   4. Select or create a Gift Card Voucher Add-On (default on the parent location).
   5. Configure stay and book dates.
   6. Enable optional settings if needed:
      1. Combine vouchers from the same set.
      2. Combine with offers or packages.
      3. Allow leftover amounts to be used in future reservations.

Generate voucher codes

Voucher codes can be generated in two ways, via the Vouchers menu in Maxxton or via an Import.

Generate vouchers via the voucher menu

1. Open the Voucher Set.
2. Click Generate Vouchers.
3. Define a prefix and/or suffix (maximum length: 4 characters each).
4. The system generates up to 10,000 unique codes per batch.
5. Codes consist of capital letters and numbers (no special characters or spaces).

Generate vouchers via import

1. Open the Voucher Set.
2. Click Import Vouchers.
3. Download the import template.
4. Fill in mandatory columns (Voucher Code, Book Date From, Book Date To).
5. Optionally, update Status (New, Active, Blocked) and Value (only for Gift Card Vouchers).
6. Lowercase codes are automatically converted to uppercase during import.

Voucher Export

For financial analysis, you can export specific vouchers:

• Use filters to select vouchers.
• The export format matches the on-screen table layout.

Voucher Status

A voucher can have four statuses:

• New: Default status; not yet shared with a customer.
• Active: Available for use in reservations.
• Expired: Automatically set when the Book Date To is in the past.
• Blocked: Manually set; cannot be used in reservations.

Status updates follow this flow:

• New → Active
• New → Blocked
• Active → Blocked

Updating Vouchers

You can update voucher details individually or in bulk:

Update individual vouchers

1. Open a voucher to view its reservation history.
2. Update Book Dates or Status.
3. When blocking vouchers, provide a reason (e.g., incorrect value, misuse).

Update vouchers in bulk

1. Select multiple vouchers.
2. Click Update Vouchers.
3. Modify Book Dates, Status, or Block Vouchers.
4. When blocking vouchers, provide a reason (e.g., incorrect value, misuse).