Maxxton help centre

Term	Definition
Accommodation kind	A category of accommodations based on the kind of lodging offered, such as camping pitches or chalets. The categorisation can be used to filter the accommodations on the web or reservation manager when searching for a specific kind of accommodation for your reservation. This categorisation is applied across all locations.
Accommodation type	A subcategory of similar accommodations at one location, clustered by common features and managed together for pricing, availability, and rentability, such as a 4-person chalet.
Accommodation type group	A set of similar accommodation types grouped across locations, used to apply shared configurations and loyalty programme rules. For example, a group of all 4-star accommodations or a group of all ‘elite’ accommodations.
Account type	A classification that indicates whether an account is a bank, cash, or interim account.
Activity	A recreational experience or activity at a resort that customers can register for or book during their stay.
Activity planner	A tool used to plan, assign, and oversee recreational activities available at a resort or holiday park.
Add-on	An additional item or service to supplement a reservation, such as bed linen, breakfast, or bike rental. Add-ons can be mandatory (tourist tax) or optional (bike rental).
Add-on package	A bundled offering that combines accommodation, add-ons, or activities into a single package.
Add-on type	A classification of add-ons based on shared characteristics or operational flows, such as cleaning services or early check-in.
Admin organisation	The primary legal entity (registered company).
Agent	A third-party distribution channel.
Agent settlement	The financial reconciliation and transfer of funds between the accommodation provider third-party distribution channels.
Allotment	The assignment of units to a third-party distribution channel for a set period, with payment made per reservation instead of upfront.
Allotment use	The use of allocated units before they are returned to general availability or the allocation period ends.
Amenity	A built-in feature or service included with the accommodation to enhance a guest’s stay, such as free Wi-Fi, a swimming pool, or in-room toiletries.
API	API stands for Application Programming Interface. It is a set of rules and protocols that allow one system to request or manipulate data from another system. APIs are often pull-based, meaning a system makes a request and waits for a response.
API user	A system-level user account created to enable secure communication between external applications and the Maxxton platform via the API.
Arrival	The scheduled date and time when a guest is expected to check in to their accommodation.
Attachment	A file or document linked to a reservation, guest profile, report, such as invoices or identification documents.
Attributes	Customisation options for template components.
Auto pilot	A feature that automatically updates rates based on the notifications and set business rules of the collection, within the dynamic pricing setup.
Automatic deduplication	An automated process that detects and merges duplicate customer records, helping to keep guest data accurate and deduplicated.
Availability	The number of units open for reservation during a specific period, affected by reservation activity, restrictions, or maintenance schedules.
Barrier	A physical access control point, such as an automated gate or boom barrier, used at the entrance of a park, resort, or campsite.
Batch update	The action of updating multiple entities simultaneously.
Book date	The date on which a reservation or add-on is confirmed. reservation dates can also be used in rentability or rate rules to include or exclude specific periods.
reservation source	The source of awareness: How did you hear about us?
Brand	A distinct identity used to market accommodations, often operated by a single provider to reach different guest types or offer varied experiences.
Budget	The budget of each accommodation type, which can be used to track the performance of a financial metric during a period.
Business snapshot	An itemised invoice which can be created periodically for long stay reservations.
Cancellation	A reservation that has been formally terminated by the guest.
Cases	A record or issue that requires attention or resolution, often used in Customer Care contexts.
Cash account	An account used to record all cash transactions, including guest payments, refunds, and on-site purchases.
Cash clearance	The process of reconciling and settling cash transactions, ensuring that all cash inflows and outflows are accurately recorded and verified, typically involving the balancing of cash registers, processing of payments, and preparation of financial reports.
Cash register	A physical point-of-sale system used to process cash transactions for on-site purchases.
Cash register categories	Predefined groups used within a cash register system to classify different types of merchandise.
Cashflowrule	Alternative term for a rate. Each rate has a specific cashflow rule ID.
Categories	Used to group and organise pages, posts, and other web content. Categories provide structure to the site and enhance content discoverability for both users and search engines.
Check-in	The process where customers register their arrival, receive keys or badges, and obtain essential stay information.
Check-out	The process of finalising a guest’s stay, including settling payments and returning keys or badges.
CMS settings	A high-level menu item with settings applicable across the admin or multiple sites, enabling configuration for features like theming, languages, and default behaviours.
Code templates	A templating solution that facilitates email, PDF or SMS communication using HTML code.
Collection	A group of accommodation types with similar features or reservation behaviour, following similar strategies in dynamic pricing.
Commission	A percentage-based fee paid to third-party distribution channels to secure reservations.
Communication channel	A method used to interact with customers, owners, or partners, such as email, phone, or WhatsApp.
Company	Company refers to the reception desk associated with an admin organisation (AO). It is the operational point for financial transactions and is linked to the cash account. Each AO has at least one company, but may have multiple companies depending on operational needs.
Component	A predefined templating tool that can be used to add visual elements to a template.
Conditional sets	A set of rules that personalises or simplifies flows by showing, hiding, or adjusting options based on guest input or eligibility.
Context	The context of a template determines what dynamic data can be used within the template. For example, if the context is a reservation, details such as the reservation number can be retrieved and used in the template.
Contract types	A collection of agreements with owners, including usage rights, compensation rules, and private use settings.
Cost centre	A part of the organisation, such as a department or team, where costs are tracked independently without directly generating revenue.
Cost unit	A measurable unit, such as a stay, activity, or service, to which operational or financial costs are assigned.
Current account	A financial account used to manage day-to-day transactions for a business or individual.
Custom field
Custom result panels	Configurable panels which define and control the internal layout of each result for various search types, such as map, location, type, unit, and activity planner search pages.
Customer	An individual or organisation that books or purchases services, such as accommodations, activities, or add-ons.
Customer Care	A module that supports customer service interactions via phone, WhatsApp, or email, helping with reservations, enquiries, and on-site issues.
Customer data deduplication	The process of identifying and merging duplicate customer profiles to ensure accurate, centralised guest data.
Customer status	A label indicating a customer’s current relationship with the business, such as ‘Active,’ ‘VIP,’ or ‘Blacklisted'.
Customer status categories	A classification used to group customer statuses for easier organisation and management of guest relationships.
Data layers	A structured layer of data used to capture site eCommerce activity in the reservation flow. It supports tracking and integration with external analytics tools.
Departure	The scheduled date and time when customers are expected to check out of their accommodation.
Deviation	The period between the reservation date and the arrival date of a reservation. This is used in the offer rate and rentability rules to offer flexible conditions.
Direct	A reservation made directly with the accommodation provider.
Distribution channel	Channels through which accommodations are promoted and sold. This includes external channels such as online travel agencies, reservation or metasearch engines, travel agents, and wholesalers, as well as direct or owned channels like your website or call centre.
Distribution channel group	A group of related distribution channels managed together for shared marketing, pricing, or reporting settings.
Distribution type	A category that defines how revenue or costs are distributed across entities, such as accommodation types.
Drag and drop templates	A templating solution with predefined components used to efficiently create and manage emails, PDFs, and SMS messages, ensuring consistency and saving time across communications.
Dynamic field
Dynamic sitemaps	An automatically generated file that lists all the pages a search engine should index, and updates as new content or accommodations are added.
Employee dashboard	A dashboard that displays each employee’s assigned conversations and tasks, along with a real-time view of progress and workload.
Employee group	Employees grouped by role, department, or responsibilities who share the same access rights and system permissions.
Facility	Any physical feature, service, or amenity provided for guest use, such as swimming pools, sanitary blocks, wellness areas, or bike rentals.
Feature flag	A toggle setting used to enable or disable specific features.
Fields	Umbrella term for dynamic fields and custom fields.
Financial archive	A secure, digital storage system for historical financial documents, including payments, invoices, and reports.
Financial report	A structured summary of an accommodation provider’s revenue, costs, and financial outcomes over a defined period.
Financial transaction report	A detailed log of financial activities, including payments, refunds, deposits, and transfers, linked to reservations, customers, or operations.
Fiscal year	A twelve month accounting period used for financial reporting and budgeting.
Flow	An allocated sequence of pages and steps that define the reservation engine process, which the guest will follow to create a reservation.
Free search	A powerful, customisable search tool that allows users to quickly find results by typing keywords for amenities, locations, kinds, or regions.
GDPR access	The access level that defines the extent to which an end user can view customers' data, in compliance with the General Data Protection Regulation (GDPR).
Global	High-level settings that apply across the entire site setup, including configurations like automatic unit assignment, fallback mechanisms, and template preferences.
Holiday stay period	The designated timeframe for a guest’s holiday reservation, including arrival and departure dates.
Home owner association	An organised body representing property owners in a managed community, often responsible for shared amenities and maintenance.
Housekeeping tasks	Daily operational work, such as cleaning, upkeep, and preparation of units and shared facilities, to ensure guest-ready conditions. These tasks can be scheduled based on the arrival and departure planning.
Imitate user	A feature that allows administrators to impersonate a user profile temporarily to troubleshoot, provide support, or review permissions and data.
Infotext	Informational text displayed to customers, staff, or users to provide guidance, instructions, or important details.
Infotext category	A structured collection of related informational messages such as reservation guidance, house rules, or safety notes.
Insights	A summary view of pricing and reservation metrics, such as occupancy, average daily rate, and total revenue, across a group of accommodations over a defined period.
Inspection	A structured assessment of the accommodation unit, or facility, to ensure cleanliness, maintenance, and safety standards are met.
Internationalisation	Set up countries and languages to enable users globally to view information in their own language.
Inventory	The total number of available accommodation units allocated for reservation across all distribution channels.
Invoice criteria	The conditions or rules that determine how and when invoices are generated.
Invoice type	A classification of invoices based on how and when they are used in the billing process, such as proforma invoices, final invoices, or credit notes.
Journal	A chronological record of financial transactions used in bookkeeping to track and organise entries before posting them to the ledger, and to support auditing.
Journal report	A detailed report summarising recorded transactions within a specified period.
Ledger	A detailed record of financial transactions for an accommodation provider or business unit, typically organised by account type to support reporting, reconciliation, and financial analysis.
Ledger group	A collection of related general ledger accounts grouped for easier financial management, reporting, or configuration, often based on function, such as revenue, expenses, or tax.
Ledger reporting groups	A grouping of general ledger accounts created specifically for reporting purposes, allowing financial data to be aggregated and presented by category, such as revenue, costs, or taxes, across properties or business units.
Length of stay	The total duration a guest spends at an accommodation.
Locales	Settings that define regional preferences, such as date formats, currency, and language.
Location	Organisational entity that can represent a physical place (such as a campsite, resort, or holiday park) or a parent structure that groups multiple sublocations.
Lock reason	A recorded explanation for why a reservation, invoice, or record has been restricted or made non-editable.
Loyalty (programme)	Points-based rewards system.
Marketing group	A categorisation of add-ons, used for targeted marketing campaigns and promotions.
Media	Visual or audio content used for marketing, communication, or guest engagement.
Memo	A note that contains specific details and instructions related to a guest's reservation, including preferences, special requests, or important information for staff.
Memo category	A classification used to organise and manage memos based on their content or purpose.
Merged customers	The consolidated customer profiles, created by combining duplicate entries to ensure accurate customer data.
Missing configurations	Settings or parameters in Maxxton Software that are incomplete or absent, potentially causing errors or gaps in functionality.
Notifications (revenue manager)	A tool or feature used to track real-time data, such as occupancy rates, reservation trends, or system performance.
Notifications (notification manager)	Alerts or messages sent to customers or staff regarding important information, such as reservation confirmations, changes in reservation details, special offers, reminders for check-in/check-out, or updates on add-ons and events during their stay.
Offers	Promotions, discounts, or packages designed to attract customers or increase reservations.
Optimised rates	Pricing strategies adjusted based on demand, seasonality, or occupancy trends to maximise revenue.
Own use	The concept of owners staying at their own unit. This can be enabled or restricted based on contractual agreements between the resort and owner.
Owner settlement	The financial reconciliation process that calculates and issues payments to property owners.
Owner type	Grouping of owners based on what type of owner they are, like a pool owner, a year-round owner, or a business, managed together for shared settings and agreements.
Owners	An individual or entity that owns one or more units that are rented out or maintained by an accommodation provider.
Parent	A higher-level entity that groups related items or categories under a common structure for organisational purposes.
Parent accommodation type	A broad classification that groups multiple accommodation types with shared characteristics or amenities.
Payment overview	A summarised view of completed, pending, and outstanding payments, used to monitor payment progress and identify any actions needed.
Payment reference	A unique identifier assigned to a payment transaction for record-keeping and reconciliation.
Payment service provider	A third-party company that facilitates secure online or in-person payment processing.
Period closed	A completed financial period that has been finalised and locked for further modifications.
Periodical tasks	Scheduled activities or duties performed at regular intervals to maintain operational efficiency within maintenance or housekeeping department.
Pick up desk	A designated area where customers collect items such as keys, rental equipment, or documents.
Pickup	The process of customers collecting reserved items or the actualisation of anticipated reservations within a given period.
Planning chart	An interactive overview used to track and create reservations, manage occupancy across accommodations, and support daily operations.
Planning dashboard	An overview of cleaning tasks assigned for specific dates, helping to organise housekeeping activities.
Point of interest	A notable location near the property that may attract customers, such as landmarks, attractions, or amenities.
Pool owner	An owner of an accommodation who shares the revenue with other owners in the same pool.
Posts	Content creation and editing interface for managing blog entries including publication scheduling, categorisation, and media integration.
Priority	The level of urgency or importance used to prioritise a task, reservation, or maintenance request.
Priority management	The process of identifying, ranking, and resolving tasks or issues based on their urgency and importance.
Privacy level database fields	The GDPR access level of the database fields that are not necessarily shown to the user but can be used by the software (e.g. for sending emails).
Privacy level user interface fields	The GDPR access level of fields shown in the frontend user interface, mainly customer data such as name, email address and phone number.
Promotional add-on group	A bundled offering of add-ons presented as a single selectable option during reservation or check-in.
Rate	The price assigned to a reservation, or add-ons.
Rate generator	A tool that automatically calculates rates based on predefined rules, such as seasonality, demand, or promotions.
Rate option	A rate option defines if the price is per night or any other length of stay, if the rate is depending on the minimum length of stay.
Rate types	A rate type is used to make the triangular link between accommodation type, distribution channel and rentability.
Reallocation	The automatic process of moving an existing reservation to a different unit to optimise the planning of all reservations. Reallocation occurs when a new reservation is created and helps maximise occupancy and accommodate more reservations efficiently.
Redirects	Management interface for viewing existing URL redirects and creating new redirect rules to enhance site navigation and maintain SEO when pages are moved or removed.
Region	A geographical area defined for reporting, marketing, or operational purposes.
Reminder	A trigger to remind customers or debtors about open amounts which are past their due date.
Reminder level	A stage in the follow-up process for overdue payments, used to define the timing and order of reminders sent and whether fees or other actions apply.
Reminder set	A predefined sequence of escalating steps used to follow up on overdue payments.
Rentability	The rules and conditions that define how accommodations or add-ons can be reserved or used, including settings like arrival and departure days or minimum stay requirements.
Rentability set	A predefined group of rentability rules that determine when and how long one or more accommodations can be rented.
Rentability set type	A classification of rentability sets whether it is a pre-reservation or normal rentability set
Report	A tool to regulate template or cognos output.
Reporting groups	Organised collections of data or accounts designed to streamline financial or operational reporting.
Representation	A link between a resource (such as an accommodation, offer, or add-on), rentability rule(s), and distribution channel(s), defining and displaying the availability of that resource on a specific channel.
Representation set template	A predefined framework that outlines how property information, rates, and availability are presented.
Required field set	A group of data fields that must be completed for a form, reservation, or record to be valid.
Reseller	An external partner to whom Maxxton shares data, such as inventory, customer details, or occupancy information, for purposes like selling accommodations, determining customer status, or statistical analysis.
Reservability	The ability of a unit or add-on to be available for reservation, based on configured rules, availability, and reservation conditions.
Reservation	A confirmed reservation for accommodation, activities or add-ons.
Resources	The bookable entities that form the core of your rental offering. These include accommodations such as units (e.g. holiday homes, apartments, pitches), as well as additional bookable items or services known as add-ons (e.g. bike rentals, breakfast packages, baby beds). Each resource has its own availability, pricing, and configuration settings, and can be reserved individually or as part of a package.
Reservation category	A classification used to group reservations based on their nature or source, such as regular reservations, owner stays, or staff usage.
Revenue distribution	The process of allocating revenue across various accounts, departments, or stakeholders. The process can be executed manually, automatic or with a scheduler.
Revenue management	The process of analysing reservation patterns and seasonality to set the right price at the right time, supported by tools like dynamic pricing.
Revenue scheduler	A feature that automates the calculation and distribution of revenue over specific periods or according to predefined rules.
Role	A predefined set of permissions that determines what actions a user can perform and what data they can access.
Room planner	A visual chart that displays room allocations, availability, and scheduling customers.
Room type	The classification of rooms based on shared characteristics.
Rule setup	Defining the conditions used to determine how revenue is distributed, for example, by percentage, fixed amount, or owner agreement.
Sales price	The amount charged to customers for accommodation, or add-ons.
Season	A defined period within the year that impacts pricing, availability, or guest demand, such as peak season or off-season.
Seasonality	The fluctuation in demand, pricing, or reservations based on recurring patterns like holidays or season.
Second ledger	Second ledger is added in case journal entries are generated and it is used to process data correctly in the external bookkeeping system.
Sector	A defined area within a location used to group operational tasks and staff, helping to optimise service routes for housekeeping and maintenance activities.
Settlement overview	A summary of payments made to property owners or other stakeholders.
Settlement type	The method used to process owner settlements — such as individual (normal) settlement or pooled settlement — based on the ownership structure and revenue distribution agreement.
Sites	The online presence of an accommodation provider where customers can explore offerings, check availability, and make reservations.
Start date	The beginning date of a reservation, contract, or designated period.
Statement	Statement refers to an official summary of all transactions on your bank account over a specific period, showing money in, money out, and your balance.
Stay date	The specific calendar date on which a guest is scheduled to stay at the accommodation
Subject	A classification of individuals and pets based on their age.
Subject category	A categorisation of similar subjects, such as adults, teenagers and kids.
Supervisor dashboard	A comprehensive dashboard that gives supervisors real-time insights into care team members’ performance, tasks, and workload.
Supplier	An external provider that shares inventory or products with Maxxton, such as accommodations, rentals, or add-onss, enabling Maxxton’s clients to resell them or offer them as add-ons.
Task category	A classification used to group tasks by type, such as housekeeping, maintenance, or guest services.
Tasks	Creating and managing specific actions to ensure timely communication with customers or staff, including drafting the notification content, scheduling the delivery, and tracking the status of the sent messages.
Template	Predefined structure or format that are utilised to create emails, attachments, or receipts.
Template block	A section of a template, to be reused throughout drag and drop templates.
Template status	Indicates whether a template is in Draft (being created or edited), Published (finalised and in use), or Modified (previously published but now edited and awaiting republishing).
Template theme	A style tile to maintain consistent branding, colours, and layouts.
Templates	Reusable layout structures for building pages with nested template functionality, enabling complex design configurations and streamlined content modifications across multiple pages.
Termination reasons	A list of predefined explanations for ending an owner contract.
Theming	Interface for customising visual elements including spacing, colours, and button styling according to predefined theme templates and design systems.
Tour operator	A company that organises and sells holiday packages, often in partnership with accommodation providers.
Translations	A setting that defines the preferred language for communication, user interfaces, or guest-facing content.
Travel party	The group of people, and possibly pets, included in a single reservation.
Trend	A pattern in guest behaviour, reservation rates, or market demand.
Trigger type	A specific condition or event that initiates an automated system response.
Turnover	The accommodation rental amount, excluding add-ons and discounts, representing the core price of the stay.
Unassigned payment	A recorded payment that has not yet been linked to a specific reservation, invoice, or account.
Unified inbox	A centralised platform that consolidates messages, emails, and notifications for streamlined communication.
Unit	An individual accommodation space, such as a campsite pitch, bungalow or mobile home.
VAT over commission	VAT calculated specifically on commission fees earned by agents or resellers.
Verify owner financials	The process of reviewing and confirming financial records related to property owners, ensuring accuracy and compliance.
Visible Moment	A label assigned to the reports to specify where they are displayed in the Maxxton Software. For example, the visible moment reservation-specific is used to show a report in the reservation communication tab.
Voucher type	The category or classification of vouchers based on their usage conditions, such as discount vouchers, compensation vouchers, or promotional vouchers.
Vouchers	Documents or digital codes that customers can redeem for discounts, add-ons, or special offers.
Web Contents	Static content management for website texts, images, with support for dynamic data tagging integration, card and review layouts.
Webhook	A webhook is a way for one application to notify another automatically when a defined event occurs, for example, a new reservation, cancellation, or payment.
Webhook events	A webhook event is the specific action or trigger in a system that causes the webhook to send data to another system. For example, a new reservation is created.
Work order areas	Designated areas for logging and managing maintenance and service requests to ensure efficient operational task completion.
Work order categories	A classification used to organise and manage work orders based on their type, such as furniture, appliances, plumbing, or general maintenance, to support clear assignment and tracking.
Work order items	Individual tasks or materials required to complete a specific work order.
Work orders	Detailed requests for maintenance, repairs, or operational improvements within the property.
Work schedule	A structured plan outlining staff shifts, working hours, and assigned duties.
Working hours	The designated hours during which work or operations are carried out.
Worktime insights	Analytical data that tracks staff working hours, productivity, and shift patterns.
Reservation status: Initial	Indicates the very first stage of a reservation. It is not yet confirmed and does not block any availability.
Reservation status: Provisional	Indicates a confirmed reservation for which no payment has been received yet.
Reservation status: Definitive	Indicates a confirmed reservation with at least one payment received. This status often reflects a completed booking process.
Reservation status: Pre-booking	Indicates a confirmed reservation made before rates and booking conditions were fully defined. It allows
Reservation status: Optional	Indicates a non-binding reservation that the guest can cancel free of charge and without providing a reason, as long as it’s before the specified expiration date.
Reservation status: Expired	Indicates that the option to confirm the reservation was not used before its expiration date. The reservation was never finalised and is no longer valid.
Reservation status: Declined	Indicates that the reservation was rejected or dismissed. As it only relates to reservations without payment, no cancellation policy applies, and no charges are made.
Reservation status: Cancelled	Indicates that the reservation has been officially cancelled and is no longer active. Cancellation policies have been applied and the unit is released for new bookings.
Reservation status: Definitive cancelled	Indicates that the cancelled reservation has been financially settled. It is a final status.
Reservation status: Checked-in	Indicates that the guest has arrived and is currently staying at the accommodation.
Reservation status: Checked-out	Indicates that the guest has completed their stay and has officially checked out. The reservation can no longer be amended, and the unit is available for cleaning or new arrivals.
Accommodation reservation	A reservation of one or more accommodations, such as a holiday home or campsite pitch. This is the primary type of reservation in Maxxton Software.
Add-on reservation	A reservation of additional products or services, such as linen packages, breakfast, or activities. Add-on reservations are separate from accommodation reservations and can exist on their own. For example: Swimmingpool access, activity tickets.
Back Office Manager
Channel Manager
Content Manager
Customer Care
Finance Manager
Front Office Manager
Integration Manager
Notification Manager
Operations Manager
Owner Manager
Revenue Manager
Reservation Manager
Web Manager