Create offers

Offers are promotions, discounts, or packages designed to attract customers or increase reservations. You can use offers to encourage early bookings, extend stays, boost occupancy during low-demand periods, or support specific marketing campaigns.

Some examples:

• 10% discount for bookings over 7 nights in July and August.
• 15% early bird discount for bookings made between February and April.

Create an offer

Navigate to Revenue Manager, expand the Discount management menu item and select Offers. At the bottom right of the Offers page, click Create offer.

1. Choose the offer type and price calculation in the pop-up displayed. Select one of the options:
   1. General offer: standard discounts on the accommodations.
      1. Percentage discount: for example, 10% off the base rate.
      2. Fixed amount discount: for example, €25 discount.
      3. New price: for example, €250 for 3 nights.
      4. Stay longer, pay less: only works with price index mode set to “pricecache”.
   2. Package offer: bundled offers with multiple add-ons. The package offers support only fixed amount discounts and new price discounts. 
      1. Select the add-ons to include.
      2. The system displays the linked package items after selection.
   3. Voucher offer: discounts based on a unique voucher code (only applicable in combination with vouchers).
2. Enter the following offer details after clicking Next step:
   1. Location
   2. Parent offer (optional)
   3. Offer name and code (mandatory)
   4. Description (optional)
3. Select the offer method which determines how the offer becomes available:
   1. Open: automatically applied when the reservation matches the criteria.
   2. Open search code: visible only when a search code is entered on public pages. The offer appears in the search and reserve step of the reservation flow.
   3. Hidden search code not visible on public pages.
4. Add dates to define the stay period:
   1. Stay from and to dates (mandatory)
   2. Last departure date (optional)
5. Configure the following optional settings:
   1. Reporting group
   2. Reservation categories
   3. Contract types
   4. Employee roles
   5. Customer status

Finalise offer configuration

On the Offer overview page, select the Configure offer card and configure the following :

1. Add distribution channels: Check the first checkbox and complete the following details on the pop-up displayed:
   1. Choose either Distribution channel or Distribution channel group. Click on Next step.
   2. You will be displayed a list of Distribution channels or Distribution channel groups, based on your selection in the first step. Select and add the relevant ones.
   3. After selection, the Representation becomes visible and is set to Not bookable and Visible by default.
   4. Offer rentability is configured by default. You only need to change it if the offer should behave differently from the standard accommodation rentability rules.
2. Link accommodation types: Check the second checkbox and complete the following details on the pop-up displayed:
   1. Choose either Accommodation types or Units. We recommend linking by accommodation type rather than unit level. Click on Next step.
   2. You will see a list of accommodation types or units, based on your selection in the first step. Select and click on Next step.
   3. Enter the stay date period and book date, and add the selected entity.
3. Configure the discount rate: Check the third checkbox and complete the following details on the pop-up displayed:
   1. Stay period and book date from are pre-filled but can be edited, if required. Click Next step.
   2. Configure discount per rate type.
   3. Optional restrictions:
      1. Minimum or maximum stay length.
      2. Deviation between booking and arrival date (for last-minute bookings).
   4. Add translations and settings. If needed, provide translations for the offer name. 
   5. Choose whether to apply the offer to:
      1. All or specific accommodation types.
      2. All or specific add-ons.
      3. All or specific offers.
      4. Click Create discount rate. 
   6. Check the Activate offer checkbox. Review all the configurations in the pop-up displayed before activating. You can still add more rules or DCs. Once activated, the offer becomes bookable and visible.

Import offers in bulk

Offer import is used to create or update multiple offers at once. Use a template file to enter your offer data. You can download these files via the Import functionality in the Offers menu item in Revenue Manager. In the import template file:

• Each row represents one unit.
• Each column represents a data field in Maxxton.
• The second sheet provides additional information and instructions to complete the template for import.

1. Navigate to Revenue Manager, expand the Discount management menu item and select Offers.
2. Select Batch update on the top right.
3. Click Download template on the page displayed.
4. Choose between:
   1. General offer template.
   2. Package offer template.
5. Click Download.
6. Enter the data in the template.
7. Select Import.
8. Return to the Batch updates menu and click Import.
9. Select your completed Offer template and upload it.

Edit rates of an offer

You can edit both general and package offers.

1. Click the pencil icon on the rate card.
2. Choose between:
   1. Apply changes to existing and future bookings: the existing rate is updated. This may affect existing bookings (if recalculated) as well as future bookings.
   2. Apply changes only to future bookings: the existing rate is blocked from today’s booking date onward, and a new rate is created with today’s date as the start. These changes apply only to future bookings and do not affect existing ones.

Export an offer

To download offer details:

1. Open the required offer.
2. Click on the kebab menu top of the page.
3. Click Export offer. 

The export file includes:

• One row per rate type
• One row per accommodation type

Offers using ‘All linked accommodation types’ are exported as individual rows, as this is not supported in imports.

Please note that your offer rate must include values in the “applicable on” column to be able to export the offer details.

Use offer exclusions

Use exclusions to prevent two offers from being applied at the same time.

Example

• Offer A applies in week 1.
• Offer B applies for weeks 1 and 2.
• Offer A excludes Offer B.
• B is only available in week 2.

Configure offer exclusions

1. Open an offer.
2. Go to the Exclusions card.
3. Select the offers to exclude.

An offer can only have exclusions or be excluded, not both.